US Airways Defiles The Internet With NSFW Tweet

4/15/14 1:03PM EST

US Airways Defiles The Internet With NSFW Tweet  US Airways Defiles The Internet With NSFW Tweet

Image via Twitter

Customer service just isn’t what it used to be. In the latest tweet heard ’round the world, a US Airways employee responded to an angry customer’s feedback by posting a pornographic, extremely “NSFW” photo that involves a naked woman and a model airplane. It managed to stay online for an hour, much to the chagrin and entertainment of Twitter users everywhere.

US Airways Defiles The Internet With NSFW Tweet 1 US Airways Defiles The Internet With NSFW Tweet

Image via Twitter

Click this link if you’d like to view the original graphic NSFW image.

US Airways has reportedly made a habit of responding to customers on Twitter, but no tweet has ever defiled the Internet quite like the one the airline’s employee released Monday, April 14. A flyer with the Twitter handle @ElleRafter became disgruntled about her plane’s delay and voiced her displeasure to US Airways on Twitter. After a form-tweet apology came back, @ElleRafter basically did not accept, sarcastically saying “yeah, you seem so very sorry.”

Apparently, it had been a rough day at the US  Airways social media center up to that point. The disappointed customer was stunned to encounter a pornographic pic tweeted back at her with a kind, bland message: “We welcome feedback, Ellie. If your travel is complete, you can detail here for review and follow-up.”  Many shocked yet amused Internet users have been speculating about the pornographic tweet’s origin.

US Airways was befuddled in its response, though it declared it had deployed a team to look into the matter.

The best theory for how the tweet ended up online hypothesizes that some semi-normal office high jinks went quite wrong. Rather than stashing the link for the crass, pornographic photo in a safe place, whoever was at the helm of US Airways’ Twitter feed pressed the wrong button. Don’t give that individual a promotion to the flight deck.

 
 
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